Refund and Returns Policy

At ShopKorea, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and fair returns and refund process.

1. Returns Eligibility

  • Products must be returned within 7 days of delivery.

  • Items must be in their original condition, unused, and with all packaging intact.

  • Certain products, such as hygiene-sensitive items (e.g., skincare sheet masks, serums, cosmetics), cannot be returned once opened.

2. How to Initiate a Return

  1. Contact our customer service:

  2. Provide your order number and reason for return.

  3. Our team will guide you on the return process.

3. Refund Process

  • Once the returned item is received and inspected, we will process your refund within 7 business days.

  • Refunds will be issued to the original payment method used during purchase.

  • Shipping fees are non-refundable, unless the return is due to a defective or incorrect product.

4. Exchanges

  • We currently do not offer direct exchanges, but you can return an item for a refund and place a new order.

5. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us immediately with a photo of the product.

  • We will provide a replacement or full refund, including shipping costs.

6. Shipping for Returns

  • Customers are responsible for the return shipping cost, unless the return is due to ShopKorea error (wrong item or defective product).

  • Use a trackable shipping method to ensure the item reaches us safely.

7. Contact Us

For any questions about returns or refunds:

  • Phone: +254 724 177 174

  • Email: hello@shopkorea.co.ke

  • Address: 1st Floor, Garden City Mall, Ruaraka, Nairobi